From the BBC website…
While activity dropped by as much as 60% in 2008, Christopher Hamer said sales disputes dropped by just 3%.
The Ombudsman, who aims to resolve disputes between agents and consumers, expects the majority of his work in 2009 to shift to the rental market.
One trade body is warning of an influx of unqualified agents to lettings.
The Association of Residential Letting Agents (ARLA) said many estate agents were expanding their businesses to cover lettings in a bid to survive the housing market downturn… more